Refund policy

Return & Refund Policy

Effective Date: August 2, 2026

Welcome to MyBeeStore. We strive to provide high-quality products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product has a manufacturing defect.

To be eligible, the item must:

  • Be unused and unwashed.

  • Be in its original condition.

  • Include all original tags and packaging.

2. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Incorrect size selected by the customer.

  • Change of mind after purchase.

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Customized or personalized products (unless they arrive damaged or incorrect).

3. Size Exchange

If you ordered the wrong size, we may offer a size exchange (subject to stock availability). Customers are responsible for any applicable shipping charges for size exchanges.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your payment provider.

Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging.

We will review your request and arrange a replacement or refund if approved.

6. How to Request a Return

To request a return or replacement, please contact our customer support with your order details and reason for the request.

Please include:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if applicable)

7. Cancellation Policy

Orders can be cancelled only before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us through the customer support details available on the MyBeeStore website.